1. General rule
Payments that have been successfully processed and fully delivered to the intended FamePadi service are generally final. We will, however, review genuine payment problems, duplicate charges, failed fulfillment, technical errors and other eligible cases using FamePadi and payment-provider records.
2. Paid votes
Paid votes that have already been successfully credited to the selected contestant are normally not refundable because a voter changes their mind, selected the wrong contestant, disagrees with the result or the contestant does not win.
A review may be available where a payment was charged but votes were not credited, the same transaction was duplicated, or FamePadi confirms a technical processing error.
3. Free votes
Free votes have no cash value and cannot be refunded, exchanged or withdrawn.
4. Tickets and event payments
Ticket refunds depend on the event status, organizer terms and the circumstances of the request. If an event is cancelled, materially changed or rescheduled, FamePadi and/or the organizer may provide specific instructions. Processing fees or already-consumed services may be treated separately where permitted.
5. Fundraising contributions
Fundraising contributions are intended for the beneficiary or purpose shown on the fundraiser page. Refunds may be considered for verified duplicate transactions, failed processing, unauthorized transactions or other exceptional issues confirmed from payment records.
6. Failed or pending payments
If your bank or payment provider shows a debit but FamePadi does not show a successful transaction, the payment may still be pending, may reverse automatically, or may require reconciliation. Use the Track Payment feature or contact support with the transaction reference before repeating the payment.
7. Unauthorized transactions
If you believe a payment was made without your authorization, contact your bank or payment provider promptly and notify FamePadi. We may request information needed to investigate the transaction and protect the affected account.
8. How to request a refund review
Use the FamePadi Contact page, FamePadi Assist or payment-tracking tools. Include the transaction reference, date, amount, email or phone used, and a short explanation of the issue. Supporting proof may be requested.
9. Approved refunds
Approved refunds are returned through an appropriate supported method. Settlement time depends on the payment provider, bank and payment channel, and FamePadi cannot control external banking settlement times.
10. Chargeback and refund abuse
Fraudulent refund requests, deliberate chargeback abuse, vote manipulation or attempts to obtain both the service and a refund may result in account restrictions, suspension or further review.
11. Contact
For help with a transaction, contact FamePadi and include your payment or tracking reference. This helps the support team locate and review the transaction quickly.